Order Support

Order Status & General Questions 

Please reach out to us via email: minhify.us@Gmail.com for any questions or changes needed about your order.

Please include your order # in the subject line and allow 24-48 hours for a response during working business days.

My order says it is delivered, but I don't have it

We do not have any control over lost packages. However, we will always do what is best and satisfy our customers.  If a package is lost or says ‘delivered’ but you did not recieve it, I recommend opening a case online to file a claim.  Minkify, under TheLys LLC is not held responsible for lost packages at the end of the day but we will work with you in every way possible.

I have details I need to include with my order

Please use the Order Notes or Cart Notes on the order from our store. Before orders are packed, we review the notes and details to ensure accuracy.

If you forgot to add something or want to make a change, please shoot us an email: minhify.us@gmail.com

Can I change or cancel my order?

If you made a shipping error, or want to change patch or thread colors for custom items, please email us immediately! If we have not packed and processed your order yet and you would like to cancel, we can cancel for store credit.

If you need immediate assistance after your order has been placed, please reach out to: minhify.us@gmail.com